Stop Hiring Like a Manager. Start Building Like a Coach.
Most hospitality businesses hire the same way. Someone quits. Panic sets in. A job ad goes up. A warm body fills the role. Six months later, they're gone. And we do it all again.
The problem isn't the candidates. It's the thinking.
This article looks at what professional sporting organisations figured out decades ago about building teams - and why hospitality is still stuck hiring individuals instead. If you're serious about retention, this is where the conversation starts.
