It’s not James. It’s You.
Every manager has a James.
The team member they've told three times. The one who keeps getting it wrong. The one who gets blamed when the prep isn't done, the setup isn't right, or the kitchen is left in a state before a major event.
Here's what twenty years in hospitality taught me: it's almost never James.
This article is about accountability what it actually means, why most managers get it completely wrong, and why experience without self-examination is just ego with a longer resume.
If you manage people in hospitality, this one is for you.
